Delivery terms

Article 1 – Purpose of the Delivery Policy

Elyra Rose is committed to providing all its customers with fast and reliable delivery service. This policy outlines the timeframes, fees, and procedures to ensure an optimal shopping experience.

Article 2 – Delivery Timeframes

Elyra Rose strives to ship all orders within 24 to 48 hours after purchase confirmation.
Once shipped, orders are generally delivered within 5 to 14 business days.

Delivery times may vary depending on several factors, including:

  • Weather conditions

  • Peak demand periods (e.g., holidays and sales)

  • Customs procedures (if applicable)

Article 3 – Free Delivery

At Elyra Rose, delivery is free for all orders, regardless of the amount or delivery address.
This policy reflects our commitment to making your shopping experience as simple and beneficial as possible.

Article 4 – Shipping

All Elyra Rose orders are shipped directly from our supplier.
This method helps reduce processing times and ensures that you receive your products as quickly as possible, while maintaining strict quality control for each item shipped.

Article 5 – Order Processing

After placing your order, you will receive a confirmation email with the details of your purchase.
Orders are processed and shipped within 24 to 48 hours.
Once shipped, you will receive an email containing a tracking number, allowing you to track your package.

Article 6 – Order Tracking

Elyra Rose provides a tracking number for all orders.
This number, sent by email, allows you to track the progress of your delivery directly on the carrier’s website.

Article 7 – Customer Service

For any questions regarding your order or our delivery policy, our customer service team is at your disposal:

Email: info@elyrarose.com

We are committed to responding promptly and professionally to all inquiries.

Article 8 – Limitations and Exceptions

Although we make every effort to meet the announced timeframes, certain unforeseen circumstances may cause delays, including:

  • Customs procedures

  • Adverse weather conditions

  • Force majeure events

Elyra Rose cannot be held responsible for such delays, but we appreciate your understanding and patience in these situations.

Article 9 – Conclusion

Elyra Rose is committed to providing an exceptional online shopping experience, including fast and reliable delivery.
By adhering to this delivery policy, we ensure that every customer receives their products as quickly as possible.
For any further information, you can contact us at: info@elyrarose.com.

Free delivery

Always free delivery with Canada post, including track & trace.

Service client

Always available, response within 24 hours.

We offer a 100% satisfaction guarantee

Not happy? Simply return it within 14 days.

Secure payment

Secure and fast payment by:

  • Credit / Debit Cards
  • Interac (Debit & e-Transfer)
  • Mobile Wallets (Apple Pay, Google Pay)