Refund policy
At Elyra Rose, we strive to provide all our customers with quality service and a pleasant shopping experience. Our return and refund policy has been carefully designed to ensure maximum satisfaction, under certain conditions. Please read the following guidelines regarding returns and refunds carefully.
100% Return Guarantee on New Products
We offer a full return guarantee on all new products, with the exception of promotional items. Discounted items are excluded from this guarantee.
No Refunds for Sale Items
Items purchased during sales are not eligible for a refund. These purchases are final and cannot be returned or exchanged, even in cases of incorrect sizing.
Return Shipping Costs
Return shipping costs are the responsibility of the customer. Elyra Rose does not reimburse return costs and is not responsible for any expenses incurred during the return process. Please refer to our terms and conditions for more information.
Return Notification Period
Returns must be reported within 30 days of receiving the item. After this period, returns will no longer be accepted. Please respect this deadline in order to qualify for a return.
Exchange Policy for Sale Items
Sale items cannot be exchanged, even in cases of incorrect sizing. Please make sure to select the correct size before making your purchase.
100% Guarantee on Defective Items
We offer a full guarantee on all defective items. If a product has a manufacturing defect, it may be returned for a full refund or an exchange, according to your preference.
Return Procedure
To initiate a return, please send an email to info@elyrarose.com. Once your return has been approved, you will receive detailed instructions to complete the return process.
Mandatory Return Form
Returns without a properly completed return form cannot be processed. Please include this form with your shipment to ensure your request is handled correctly.
Conclusion
At Elyra Rose, we do everything possible to ensure customer satisfaction. By following our return and refund policy, we make sure that all returns are handled fairly and efficiently. For any questions or comments, please contact our customer service at info@elyrarose.com.